TERMS of SERVICE.
The terms our work runs under, written to set clear expectations on both sides.
Our Service Agreement
These Terms of Service govern your relationship with FinestSEM and outline the framework for our web design, SEO, and digital marketing services. We believe in transparency and want you to understand exactly what to expect from our partnership.
Quick Summary: We're committed to delivering excellent results while maintaining clear communication, fair pricing, and mutual respect throughout our business relationship.
Our Services
Web Design & Development
- • Custom website design and development
- • Responsive mobile-optimized layouts
- • Content management systems
- • E-commerce solutions
- • Website maintenance and updates
SEO & Digital Marketing
- • Search engine optimisation
- • Local SEO and Google My Business
- • Content marketing strategies
- • Social media management
- • Pay-per-click advertising management
Business Growth Support
- • Digital strategy consultation
- • Performance analytics and reporting
- • Conversion rate optimisation
- • Technical support and training
- • Ongoing business development advice
Service Customization
All services are tailored to your specific business needs. We provide detailed project scopes, timelines, and deliverables before beginning any work to ensure clear expectations.
Client Responsibilities
Content and Materials
- Provide accurate, up-to-date business information and content
- Supply high-quality images, logos, and brand materials
- Ensure you have rights to all provided content
- Review and approve content before publication
Communication
- Respond to requests for information within 48 hours
- Provide clear, specific feedback on deliverables
- Maintain professional and respectful communication
Technical Requirements
- Provide access to hosting, domains, and necessary accounts
- Maintain backups of important business data
- Keep software and security credentials updated
Payment Terms
- Make payments according to agreed schedule
- Notify us immediately of any billing concerns
- Understand that delayed payments may affect project timelines
Payment and Billing Terms
Payment Structure
Project-Based Services
Typically require 50% deposit to begin work, with remaining balance due upon completion and approval.
Ongoing Services
Monthly retainers billed in advance, with detailed reporting on completed work.
Hourly Consulting
Billed monthly based on actual time tracked, with detailed timesheets provided.
Payment Methods
Late Payment Policy
Invoices are due within 30 days of issue. Late payments may incur a 1.5% monthly service charge and may result in suspension of services.
We'll always communicate with you before applying any charges or suspending services.
Refund Policy
Refunds are considered on a case-by-case basis and typically apply to services not yet delivered or in cases of service failure.
We work hard to resolve any concerns before considering refunds.
Intellectual Property and Ownership
What You Own
- Your Content:
All text, images, and materials you provide remain your property.
- Completed Website:
Full ownership transfers upon final payment completion.
- Domain Names:
You maintain ownership of your domain names and hosting accounts.
- Business Data:
All analytics, customer data, and business information remains yours.
What We Retain
- Development Tools:
Our proprietary code frameworks and development tools.
- Portfolio Rights:
Right to showcase completed work in our portfolio (with permission).
- Third-party Licenses:
Some plugins and themes may have ongoing license requirements.
- FinestSEM Branding:
Our company name, logo, and branded materials.
Copyright and Usage Rights
We ensure all work delivered to you is either original, properly licensed, or falls under fair use. You receive full commercial usage rights for all delivered work upon final payment. We also provide guidance on maintaining proper licensing for any third-party components.
Service Limitations and Warranties
What We Guarantee
Quality Workmanship
All work meets industry standards and best practices. We'll fix any errors in our work at no additional cost.
Browser Compatibility
Websites function properly on all major browsers and mobile devices.
Code Validation
All code follows web standards and passes industry validation tools.
Important Limitations
SEO Results
While we use proven SEO strategies, search engine rankings cannot be guaranteed due to external factors.
Third-party Services
We're not responsible for issues with hosting providers, domain registrars, or other third-party services.
Business Results
While we aim to improve your online presence, specific business outcomes depend on many factors beyond our control.
Support Period
We provide 30 days of complimentary support after project completion to address any bugs or technical issues. Ongoing support, updates, and new feature requests are available through our maintenance packages.
Termination and Cancellation
Client-Initiated Termination
- 30 days written notice required for ongoing services
- Payment required for all completed work
- Transfer of completed work upon final payment
- Documentation and training provided for handover
FinestSEM-Initiated Termination
- Non-payment of invoices beyond 60 days
- Breach of terms or unprofessional conduct
- Failure to provide necessary project materials
- 30 days notice provided when possible
Project Completion Policy
In all termination scenarios, we work to ensure smooth project handover and minimal disruption to your business operations. We provide all necessary files, passwords, and documentation to ensure continuity.
Contact and Dispute Resolution
Get in Touch
We believe in open communication and resolving any concerns quickly and fairly. Contact us about any terms-related questions or concerns:
Dispute Resolution Process
Step 1: Direct Communication
We'll work together to understand and resolve any concerns informally.
Step 2: Formal Review
If needed, we'll escalate to a formal review with senior management.
Step 3: Mediation
For significant disputes, we may engage a neutral third-party mediator.
Step 4: Legal Resolution
As a last resort, disputes are subject to South Australian law and jurisdiction.
Ready to Start Your Project?
Understanding our terms is the first step to a successful partnership. Let's discuss your project needs.